SecureSpend
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Blanco, Texas
Fraudulent purchases
I discovered my card was used, but I did not make the purchases. I am also pissed at the of on-line repeated information and double talk that leads you in circles.
User's recommendation: Don't use gift cards not issued by you bank.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUr card doesn't work n there's no customer service
No customer service to speak with. Card is declined n there's money on it.
Can't get in touch with anyone. I'm turning it over to the better business bureau.
It's not much on the card thank God! But y'all are extremely unprofessional
Preferred solution: Full refund
User's recommendation: Don't use
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEvery number I dial isn't working. How convenient! I can't use this card! But you can see your balance n do nothing! Nobody to help!
I'll eat this little money, but I will let everyone know not to buy from your company. It's such a pity not to have a legitimate number. I'll be reporting this to the Better Business Bureau!
Preferred solution: Full refund
User's recommendation: DO NOT USE THIS COMPANY
Hyattsville, Maryland
Using card 3d secure verification
How do I do this so I can use my card for payment This is a problem and I could use an instructional if available cause the directions received on refusal to proceed with payment message doesn't say spit that helps. Please and thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo puedo usar la maldita tarjeta
Compré una tarjeta de regalo y no la puedo utilizar en ningún lugar de llamar y nada más contestan personas indias realmente no me resolvieron nada y también hice que cambiar los documentos pero la dirección de correo electrónico que le di ya no la tengo y necesito cambiarla y no me da ninguna solución son $300 que yo me costó la tarjeta y no le puedo utilizar
Preferred solution: Full refund
User's recommendation: No compren estas tarjetas
Doylestown, Pennsylvania
Por una no tener el dinero en la tarjeta por fraude de la tarjeta
Compré esa tarjeta y le puse dinero y cuando lo quise usar resultó que ya la avían usado y no pude recuperar mi dinero y ustedes no me dieron ninguna respuesta
User's recommendation: No comprar esa tarjeta
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pompano Beach, Florida
I can't use my prepaid card
I'm trying to use my prepaid card. I've tried it on everything, and it's not working.
I don't know why this is happening. I just want this to be solved.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIt takes 15 days to get my money back that's horrible that's my money a lot of people don't have that to spare way to much time to get MY money back!
15 days to get my money back? Absolutely not, that's my money.
A lot of people don't have that money to spare. I'm homeless and I need that money.
- Card
- Every thing else
Preferred solution: Full refund
User's recommendation: Don't get this card
Canandaigua, New York
Intended vendor will not accept securespend prepaid visa card
Called number on card (number on web is wrong) 1/13 requesting refund. Was told a check would arrive in 2 to 3 weeks.
Called 1/28 was put on hold, call was disconnected after about 5 minutes. Called again & was told if not received by 2/18 to call again & the case will be escalated. That call was about 10 min. Called 2\19 1st call 2 mins 49 sec put on hold & disconnected.
2nd call 15 mins 8 sec on hold 3 times during call & disconnected. 3rd call 11 min 43 sec was told to wait another 10 days. Asked for supervisor. Was told it was escalated which was all they could do.
The "investigation" & decision was made by someone else.
I asked to talk to someone involved with the decision & was told they don't have a number for them. I suspect the delays are intended to frustrate me so I will give up.
User's recommendation: Don't purchase a securespend prepaid visa card
Waukesha, Wisconsin
Secure spend is a scam
Fraudulent charges on my card. Your website won't let me log in and the number on the back of the card is of no help
User's recommendation: Don't purchase secure spend cards
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI am unable to use my card
Every time I go to use it, I receive a message saying the transaction did not go through, try another card. I loaded $500 on this card and it is completely useless.
I am not happy now. Truthfully, I hate your card and I need to speak to someone to resolve my issue.
- You will loose you money
Preferred solution: Full refund
User's recommendation: DO NOT BUY THIS CARD
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oak Lawn, Illinois
Gift card activation
My gift card isn't working on purchases your Gmail feature is very important thanks.
Please keep it Okay!
User's recommendation: The vanilla needs message customer service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCard rejected
I tried to shop in online stores and in physical stores, but when it comes time to pay with the card, the card is rejected. The card already has funds but I don't understand why this happens.
I speak Spanish and no one assists me with an interpreter. I want your help, please.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Columbus, Georgia
I put 300 on the card and it doesn't work
They sent me a new card but I have it yet how long does it take to receive a new card it has been since Friday when did they send it off can you tell me that
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Greensburg, Pennsylvania
My card is not working.
I called the number, no help at all. Then they blocked my number. I cant even put it on my google play.
User's recommendation: Make sure your able to use it online!!
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