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Contact SecureSpend Customer Service

How to Reach a Person at SecureSpend

Verified Contact Information

Toll-Free Number:

  • 1-833-563-8200
Call Now
Send Message

Legal:

  • 1-833-898-0023
    Privacy Inquiries

Accessibility:

ada_support@incomm.com

Legal:

ip@incomm.com
Copyright Infringement Inquiries
privacy@pathward.com
Privacy Inquiries

SecureSpend Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular SecureSpend Phone Number
1 (833) 563-8200
Average Hold Time
00:02:39
Average Calls duration
3 minutes
Most Popular SecureSpend Email Address
ada_support@incomm.com
SecureSpend Live Agent Availability
7% of callers successfully reach a real person
Issue Resolution Rate
Low (11% reported full resolution)
View full overview

How to Contact SecureSpend?

If you want a quick way to communicate with a representative of the financial service related to prepaid payment cards, dial the following SecureSpend phone number: (833) 563-8200. This line serves customers regarding balance, transactions, and other cardholder matters. If you have questions about how the company saves, uses, and protects your personal data, ask the dedicated specialist at (833) 898-0023. Before making a call regarding customer support, have your card details nearby. For privacy policy inquiries, keep all the necessary questions in front of you.

The company is available for written support through several SecureSpend email addresses, each designed for specific types of inquiries. If you experience issues with accessibility with certain content on the company’s pages, report them at ada_support@incomm.com. In this case, describe what happened in detail, along with attaching screenshots. Copyright infringement inquiries are handled at ip@incomm.com. To discuss your personal data or other privacy policy matters, use privacy@pathward.com. Including a clear subject line and relevant details ensures your inquiry is routed properly.

The SecureSpend customer service team is available for assistance 24/7. This schedule applies to automated services for cardholders. Live agent availability may vary. So, find out the exact business hours by email. Or simply call one of the mentioned lines during standard business hours in South Dakota, which are typically Monday through Friday from 9 a.m. to 5 p.m. CT.

The company offers various methods to contact the SecureSpend customer care team online. Open the menu by clicking on three horizontal lines in the upper-left corner of the home page. Then, follow the “Help” hyperlink. A separate page with FAQs will open in front of you. If the necessary information among them is unavailable, copy the telephone number and insert it into the special field on your phone manually. The SecureSpend website also allows you to report your problem. For this, navigate to the top menu on the “Help” page, move the mouse cursor over “Have a problem?”, click on “Report a problem”, and fill out a special form.

PissedConsumer Club

Contact Information

SecureSpend Website:

SecureSpend Help Center:

Corporate Office Address:

Pathward Financial, Inc.
5501 S. Broadband Lane
Sioux Falls, South Dakota 57108
United States

Other Info (opening hours):

Mailing Address:

PO Box 826

Fortson, GA 31808

More contact details

How Customers Rate SecureSpend Support?

3.5 / 5
Needs improvement

Based on 1.2K calls to SecureSpend customer support through PissedConsumer.com and 2 survey responses.

Total Calls
1.2K
Avg Call Duration
02:47
Issues Resolved
11%

Why Customers Call SecureSpend?

Top Reasons of Customers Calls

  • Cards 44%
  • Customer Inquiries & Issues 16%
  • Payments and Charges 10%
  • Shipping and Delivery 7%
  • Account 6%
  • Request for Information 5%
  • Product/ Service 4%
  • Activation/ Cancellation 4%
  • Refund 2%
  • Return/ Replace 1%
  • Staff <1%
  • Website/ Application <1%
  • Fraud & Security Issues <1%
  • Streaming Services <1%
  • Claims & Legal Issues <1%

Cards

44%
  • "My card. Got cut off win I got it and u was supposed to had sent me another card and I've not got it yet"
  • "Card problem"
  • "Need a little physical card sent"

Customer Inquiries & Issues

16%
  • "Need money"
  • "Promble"
  • "Activar mi tarjeta"

Payments and Charges

10%
  • "Money dispute"
  • "Transactions"
  • "Why can't I use my funds"

Shipping and Delivery

7%
  • "quiero hacer un pago de 125.81 para t. Mobile y no se puede ahora quiero que está tarjeta pasa el monto a mi tarjeta del banco américa como puedo hacerlo"
  • "I have not received my refund check"
  • "Mi tarjeta no quiere pasar"

Account

6%
  • "balance check"
  • "He tratado de llamar y me cuelgan dickendo no hay servicio active una tarjeta de cien dolares y dice en espera para ser usada de eso hace tres dias"
  • "get zip code"

Request for Information

5%
  • "Need to talk to representative"
  • "To find out about the status of my replacement card."
  • "Information"

Product/ Service

4%
  • "Purchase declined"
  • "I purchased a card yesterday,activated but lost it last night.I only spent 6.00 dollars off the card.I loaded 100 on it.I have my receipt how can I get the money on another card."
  • "My gift isn't working"

Activation/ Cancellation

4%
  • "activate card"
  • "Need to activate the card"
  • "Activate my card"

Refund

2%
  • "My refund"
  • "a refund that have pass 5 days and not coming back"
  • "I can Not use it, or get my money back"

Return/ Replace

1%
  • "Replacement"
  • "Return of funds"
  • "Need to replace my card"

Staff

<1%
  • "Customer service"
  • "Customer service representative"

Website/ Application

<1%
  • "I spend 37.00 on a website that doesn't accept gift cards and I am waiting for the refund."
  • "Site won't take my card"
  • "Trying to put money on the cash app card it won't let me"

Fraud & Security Issues

<1%
  • "Scammed"

Streaming Services

<1%
  • "Acitved"

Claims & Legal Issues

<1%
  • "claim"

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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