Contact SecureSpend Customer Service
How to Reach a Person at SecureSpend
Verified Contact Information
Toll-Free Number:
-
1-833-563-8200
Legal:
-
1-833-898-0023Privacy Inquiries
SecureSpend Emails:
Accessibility
Legal
Copyright Infringement Inquiries, Privacy Inquiries
SecureSpend Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular SecureSpend Phone Number
1 (833) 563-8200
Average Hold Time
00:02:45
Average Calls duration
3 minutes
Most Popular SecureSpend Email Address
ada_support@incomm.com
SecureSpend Live Agent Availability
7% of callers successfully reach a real person
Issue Resolution Rate
Low (11% reported full resolution)
Call Volume by Day
View full overview ›
SecureSpend Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular SecureSpend Phone Number | 1 (833) 563-8200 |
| Average Hold Time | 00:02:45 |
| Average Calls duration | 3 minutes |
| Most Popular SecureSpend Email Address | ada_support@incomm.com |
| SecureSpend Live Agent Availability | 7% of callers successfully reach a real person |
| Issue Resolution Rate | Low (11% reported full resolution) |
| SecureSpend Customer Service Rating | 3.5 out of 5 |
| Overall Customer Sentiment | Mostly neutral |
| Contact Method Distribution | 82% phone, 18% email |
| Common Reasons for Contact | Cards, shipping and delivery |
| Customer Effort Score | Medium Effort |
| Prepare before the call to SecureSpend | First and last name, email or address or zip code |
Call Volume by Day
Contact Information
SecureSpend Website:
SecureSpend Help Center:
Corporate Office Address:
Pathward Financial, Inc.
5501 S. Broadband Lane
Sioux Falls,
South Dakota
57108
United States
Other Info (opening hours):
Mailing Address:
PO Box 826
Fortson, GA 31808
Summary of SecureSpend Customer Service Calls
1.1K
TOTAL
CALLS
CALLS
02:40
AVG CALL
DURATION
DURATION
11%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call SecureSpend?
Cards Question:
- “No card”
- “There is an open case on my giftcard. I can't use my giftcard at all and I need it.”
- “Card not working”
Payments and Charges Question:
- “Transaction not made and cant open a claim”
- “Won’t let me do transactions on my card”
- “Transaction no autorotate”
Shipping and Delivery Question:
- “Mi tarjeta no se puede usar y el saldo está adentro”
- “El motivo que mi tarjeta no está activa”
- “Quiero comprar en Amazon y me dicen que la tarjeta está mal y tengo dinero en ella”
Account Question:
- “Check balance”
- “Balance”
- “Active card”
Activation/ Cancellation Question:
- “Need to activate the card”
- “Activate my card”
- “Activate card”
Product/ Service Question:
- “Complaint”
- “Damaged card”
- “Unable to connect card to PayPal”
Request for Information Question:
- “Need help”
- “Need help with transaction”
- “Help, live agent”
Refund Question:
- “I can Not use it, or get my money back”
- “Refund miney on my card from amazon canceled order”
- “Refund”
Return/ Replace Question:
- “Return of funds”
- “Need to replace my card”
- “Replace gift card”
Website/ Application Question:
- “I spend 37.00 on a website that doesn't accept gift cards and I am waiting for the refund.”
- “Site won’t take my card”
- “Trying to put money on the cash app card it won't let me”
Staff Question:
- “Customer service”
- “Customer service representative”
Other Question:
- “Pissed”
- “No puedo hacer un pago”
- “Won't let me use”
Compare SecureSpend Customer Service To
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SecureSpend