Arius Duj

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Verified Reviewer
| map-marker Oklahoma City, Oklahoma

My card keeps getting declined

I just bought the card and I can't use it at stores or online I keep calling and can't talk to no one live

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Channa Ndr

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Verified Reviewer
| map-marker Indianapolis, Indiana

Pripaycard

SecureSpend - Pripaycard
Contains 1 confidential file for company representatives

I need to add my address to this card, my phone number and my home address so I can access and pay for some things I want to pay for, but without the card registered to my name and my phone and home address I can't do anything with that card. I'm going to send you the address so you can put the address on the card, please.

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Dedrick Ewb

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Verified Buyer
| map-marker Canton, Ohio

Visa gift card declined

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SecureSpend - Visa gift card declined
Contains 1 confidential file for company representatives

New Visa gift card I just brought says ur card was declined when I try to use it to buy something online

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User's recommendation: Idk

Edwin R Bta

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Verified Reviewer
| map-marker Pompano Beach, Florida

I can't use my prepaid card

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Contains 1 confidential file for company representatives

I'm trying to use my prepaid card. I've tried it on everything, and it's not working.

I don't know why this is happening. I just want this to be solved.

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Nicole S Zho

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Verified Reviewer

It takes 15 days to get my money back that's horrible that's my money a lot of people don't have that to spare way to much time to get MY money back!

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15 days to get my money back? Absolutely not, that's my money.

A lot of people don't have that money to spare. I'm homeless and I need that money.

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Loss:
$28
Pros:
  • Card
Cons:
  • Every thing else

Preferred solution: Full refund

User's recommendation: Don't get this card

Alicia G Unh

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Verified Buyer
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Verified Reviewer

I am unable to use my card

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Contains 1 confidential file for company representatives

Every time I go to use it, I receive a message saying the transaction did not go through, try another card. I loaded $500 on this card and it is completely useless.

I am not happy now. Truthfully, I hate your card and I need to speak to someone to resolve my issue.

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Loss:
$500
Cons:
  • You will loose you money

Preferred solution: Full refund

User's recommendation: DO NOT BUY THIS CARD

Damien Iqu

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Verified Buyer
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Verified Reviewer
| map-marker Oak Lawn, Illinois

Gift card activation

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SecureSpend - Gift card activation
Contains 1 confidential file for company representatives

My gift card isn't working on purchases your Gmail feature is very important thanks.

Please keep it Okay!

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User's recommendation: The vanilla needs message customer service

Juana S Nvh

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Verified Buyer
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Verified Reviewer

Card rejected

SecureSpend - Card rejected
Contains 1 confidential file for company representatives

I tried to shop in online stores and in physical stores, but when it comes time to pay with the card, the card is rejected. The card already has funds but I don't understand why this happens.

I speak Spanish and no one assists me with an interpreter. I want your help, please.

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Loss:
$390

Preferred solution: Full refund

Will H Ldb

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Tundemore696@***.com

SecureSpend - Tundemore696@***.com
SecureSpend - Tundemore696@***.com - Image 2
Contains 1 confidential file for company representatives

The card my friend get is not working

Please can I use the card to get another card like apple gift card

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Loss:
$200

Preferred solution: Full refund

Aris B Epx

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Gift Card Won’t Pay For Stuff

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Contains 1 confidential file for company representatives

I put $165 into a SecureSpend Visa gift card I got from Dollar General, and yet it won't work. I've tried to buy things using it, and it's saying it's not going through.

I either want a refund or a new card.

It's not expired; its expiration date is 04/33, so I don't know what to do. I want my money or stuff.

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Loss:
$131

User's recommendation: Make sure it works.

Daniel P Qfg

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Verified Reviewer
| map-marker Bohemia, New York

Gift card issue

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Im still unable to obtain $50 from the card. Fortunately the other funds were finally available because Amazon refunded the amount.

The $50 was used at BestBuy.com. The transaction still says pending. I contacted bestbuy support and had them cancel the order, but since they were never able to obtain the funds from Secure Spend, they werent able to refund my money. The funds were taken out but for some reason never sent to bestbuy as if it was frozen.

I can NOT make a transaction complaint because when I do that transaction does NOT appear. So my money is stuck in their system and I have absolutely no possible way of speaking to an agent. Their service number is completely automated. Useless at that!

Its unprofessional for a company this large to continue to take money from people and NOT have a care in the world to fix any issues they may face while using their cards. Like a fool I bought another and had almost the same situation happen again. Luckily after a few tries it worked. $50 may not seem like much to many people, but I work hard for my money and I dont have much of it.

I cant afford to lose money, especially like this. Today was the last time I purchase one of those cards. I appreciate Pissedoffcustomer trying to help resolve my issue! It has nothing to do with them and yet they have done much more for me then SecureSpend which actually has done nothing!

Theyre a joke!

Dont purchase the SecureSpend gift cards. They seem to be having more & more issues without the possibility of being resolved!!

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User's recommendation: DO NOT PURCHASE SECURESPEND VISA GIFRCARDS!!!!!

Izora Eej

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Verified Buyer
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Verified Reviewer

Stole my money

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SecureSpend - Stole my money
Contains 1 confidential file for company representatives

I purchased a $240 gift card spoke with the dispute team the day after j bought it because the card was fake the numbers on it didn't match the receipt would not register on the website or over the phone I finally got a dispute form from them filled it out took pictures of the card the packaging receipts all that they asked for only for them to tell me my emails were not received so I resent every thing again while on the phone with them and again not received have made sure it was the same email they gave me including dispute number done this repeatedly and they have gone even as far as saying everything was received but still blank even after taking pictures of the filled out forms and sending that in this company is a complete scam I do not know how they are still allowed in stores

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Loss:
$248
Cons:
  • Thieves

Preferred solution: Deliver product or service ordered

User's recommendation: Stay.away from these thieves.

Resolved
Kelly h Sjz

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Verified Reviewer

Resolved: My card isn't working

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Updated by user Nov 07, 2024

Company fixed the issue and I have been provided with full refund.

Original review Nov 03, 2024

I put $250 on my card to pay my electricity bill, but it wouldn't accept it online or in the store. So now, my power is shut off and I have to pay an extra $350 to have it turned back on.

I can't believe this is happening. Can somebody please help me?

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Loss:
$250
Cons:
  • Everything is bad about this card

Preferred solution: My money put on my chime card

User's recommendation: Do not buy this card

Sakura Sin
map-marker Saint James, New York

Pending transaction

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My account has a pending transaction that has not posted for more than 7 days. You can't speak to anyone and your website is no help. I am out 300 dollars and no one will help me!!

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Wilney D

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Verified Buyer
|

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Verified Reviewer

I can’t retrieve my money

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SecureSpend - I can’t retrieve my money
Contains 2 confidential files for company representatives

Good afternoon/ morning every time Im trying to order something it not working and I money on it and the respiration date is on 09/31 and I have 25.90 on it I need that money to buy important stuff, so can you please whoever uncharged help me with that card because it not even arrived the day of respiration yet.

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Preferred solution: I would like to be able to order my stuff like I did the first time I got the card.

User's recommendation: Not every place a gift Visa card work like Amazon.

Raeanne Xtw

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Verified Reviewer
| map-marker Harrisburg, North Carolina

Bad customer service

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I have a card that been having issues after I tried to use it at a gas station. This been over three months and I keep getting the run around from the customer service line

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