SecureSpend
SecureSpend Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.6 star rating based on 85 customer reviews. Consumers are mostly dissatisfied with a heavily unfavorable rating distribution. Many request refunds and report missing or unauthorized charges, cards showing pending/declined status, and difficulty contacting customer service.
Key Takeaways for Future Customers
- Read SecureSpend reviews before buying gift cards; many users report cards not working on certain sites.
- Expect long waits or no access to live support when raising customer complaints.
- Have documentation ready when asking for refunds or disputing billing or unauthorized charges.
Negative Feedback / Risk Areas
- Frequent reports of funds disappearing or unauthorized charges.
- Cards stuck pending, declined at checkout, or unusable for online purchases.
- Poor customer service access, disconnected phone lines, and slow or denied refunds.
- High price level and limited product/service diversity cited by consumers.
Positive Feedback
Some customers note immediate card acquisition at purchase and a few recalled prior successful use; a few agents were described as polite though unable to resolve issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.6 star rating based on 85 customer reviews. Consumers are mostly dissatisfied with a heavily unfavorable rating distribution. Many request refunds and report missing or unauthorized charges, cards showing pending/declined status, and difficulty contacting customer service.
Key Takeaways for Future Customers
- Read SecureSpend reviews before buying gift cards; many users report cards not working on certain sites.
- Expect long waits or no access to live support when raising customer complaints.
- Have documentation ready when asking for refunds or disputing billing or unauthorized charges.
Negative Feedback / Risk Areas
- Frequent reports of funds disappearing or unauthorized charges.
- Cards stuck pending, declined at checkout, or unusable for online purchases.
- Poor customer service access, disconnected phone lines, and slow or denied refunds.
- High price level and limited product/service diversity cited by consumers.
Positive Feedback
Some customers note immediate card acquisition at purchase and a few recalled prior successful use; a few agents were described as polite though unable to resolve issues.
Media from reviews
Turn one complaint into a collective action
Sacramento, California
Using securespend and chime to pay global life
Ur company rip me off I want last disputes checked it wasn't me sumone used my gift card. Before i got ur company was phishing
- Securespend
- Bmo
Preferred solution: Full refund
User's recommendation: Give gift card 20.00$ free I never disputed temu I want my refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Flint, Michigan
I bought a card for my daughter's...
- - Card from Secure Spend at Walmart was refused on a simple gaming site.
- - Support was courteous but could not resolve the issue.
i bought a card for my daughter's birthday through secure spend at Walmart. the card refuses to work on this site it's a confirmed non scam site there's ZERO reason it shouldn't work besides your company being entitled and auto cancelling it my daughter wanted to use it for her birthday just to come to my sad because it wouldn't work I contacted customer service and they were nice and tried to help but there was no way to help the card does NOT say it can't do certain websites this is honestly pathetic for a known company to refuse a website and ruin a child's birthday because they can't do a simple gaming website transaction for 5 dollars. (the card is 30 but the website she only needs 5 dollars for)
User's recommendation: dont buy gift cards throuhg this company if you want to use it on a lesser known company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need to talk to somebody
I couldnt use this number I didnt spend any of this money on here I want a refund Im not playing with you guys. Somebody use my card and spent my money that was on there. You need to fix it or you need to refund my money now I will be getting hold of my attorney so you better get this fixed and Im not joking.
Preferred solution: Full refund
User's recommendation: Never again to use this website
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Manor, Texas
Mi tarjeta no funciona
Mi tarjeta salió defectuosa, no se miran los 16 deditos de la tarjeta. Todo lo demás se mira bien, solo quiero recuperar mis 500 dólares.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy card was spent and I don’t know how,...
My card was spent and I dont know how, I need to cancel all this payments because I didnt do it, I need my money back
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need to know how to get my money back
I need my money back. You need to refund it to me now, or I will have my attorney get a hold of you. I want my money back, like, now.
- No pros
- No cons
User's recommendation: No recommendation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Thaxton, Virginia
Call me a434-368-****...
- - Call me at my cell number 434-368-****.
- - I bought a Secure Spend MasterCard prepaid card in Lawrenceville, VA, and need activation soon.
Call me at my cell phone number 434-368-**** please call me when you can soon.i bought a secure spend MasterCard credit cards prepaid at Lawrenceville Virginia USA . contact me soon.i need activated my card soon as possible
User's recommendation: I am card customer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Juan, San Juan Municipio
Card stuck pending after activation
- - It previously worked, but this time it activated with a waiting period that blocks use.
- - Value is 100.00 and cannot be lost or used.
Antes, cuando la usaba, nunca tuve problemas, pero esta última vez se activó, pero había un mensaje en espera para usarla y todavía continúa el mensaje, y no he podido usarla. Es de 100.00 que no puedo perder.
Me afectó, ya que no pude usarla para lo que quería ni en ningún lugar. Necesito que quiten el tiempo de espera para usarla, ya que entiendo que soy yo la perjudicada; además, el dinero no lo puedo perder.
User's recommendation: Solucionarme el problema para que pueda usar mi tarjeta darle un visto bueno y no espera para poder usar y que consejos daría a los clientes que la tarjeta más segura para usar es la de ustedes pero como todo tiene sus pro y sus contras
Easton, Pennsylvania
My gift isn’t working
- - My gift card isn’t working and I need help.
- - I bought a gift card and groceries for $25 today.
- - Please help me resolve this gift card issue.
What is my gift card? It isn't working.
Please, I really need help with this. Thanks, and please let me know. I buy the gift card and groceries at the store today for $25.00.
Please help me. Thank you so much, and goodbye.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIs hard to get any one onr the phone to speak too
i call all the 800 numbers and can't get anyone on the phone. no one is available to pick up the phone.
- Card is no good
- This card is no good
Preferred solution: Full refund
Oakville, Ontario
SecureSpend -Chat sends you to an expert if you sign upofr $90
Chat sent me to an ;expert' to try and get me balance - need to agree to a $90 per month service. Phone does not coonect you to anyone and tells you to go on the Internet
Cannot get my balance and cannot connect with a person.
User's recommendation: do not use
San Juan, San Juan Municipio
No me han resuelto lo de mi tarjeta de cien dolares que dice en espera para usarla
He tratado de llamar y me cuelgan dickendo no hay servicio activo una tarjeta de cien dolares y dice en espera para ser usada de eso hace tres días
Preferred solution: Que me acepten tarjeta para usarla eso no que me pongan een espera para usar
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Vancouver, Washington
Cannot use Prepaid Visa for anything
Hello, i am contacting you today because it looks like i cannot use my visa gift card for anything. Did your conpany steal my money?
- Easy to find
- Seems sketchy
Preferred solution: A different visa gift card digitally.
Saint Louis, Missouri
Trying to money off card do you offer that service ?
Calling to spend with a live consumer service rep but I see that isnt likely . Trying to get money off my card and I see that isnt possible I tried using this at the atm and it wouldnt allow me to do so .
Preferred solution: To know if I use this card at the atm ?
Walnut Ridge, Arkansas
Money being taken without my permission
I put 500 dollars on 4 different cards and 60 dollars on all 4 cards was taken without my permission. I need that money back please.
- Take your money without permission
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
They took my money
- - A Family Dollar card was denied online.
- - A caller claimed the card was his.
- - They are out of money.
Do not even get this card .i sent in everything they asked for and its still not resolved
I bought a card from Family Dollar and went home to use it online. It got denied, so I called, and they said someone called 30 minutes before saying that it was his card. Needless to say, I'm screwed out of my money.
- Will take your momey
Preferred solution: Full refund
User's recommendation: Do not use this card
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