SecureSpend Reviews
SecureSpend Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SecureSpend has a 1.6 star rating based on 88 customer reviews; consumers are mostly dissatisfied and many request refunds for missing or frozen card balances.
Key Takeaways for Future Customers
- SecureSpend reviews show frequent customer complaints about missing funds and frozen cards.
- Many cite poor customer service and long delays when seeking refunds or replacements.
- Users report website and activation problems and concerns about billing and unauthorized charges.
Negative Feedback / Risk Areas
- Repeated reports of money disappearing or unauthorized charges and requests for refunds denied or delayed.
- Cards being placed on hold, declines for valid purchases, and slow replacement processes.
- Difficulty reaching live customer service; automated chat may require paid escalations.
Positive Feedback
Some reviewers say the card is issued immediately and it worked well in the past for purchases.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SecureSpend has a 1.6 star rating based on 88 customer reviews; consumers are mostly dissatisfied and many request refunds for missing or frozen card balances.
Key Takeaways for Future Customers
- SecureSpend reviews show frequent customer complaints about missing funds and frozen cards.
- Many cite poor customer service and long delays when seeking refunds or replacements.
- Users report website and activation problems and concerns about billing and unauthorized charges.
Negative Feedback / Risk Areas
- Repeated reports of money disappearing or unauthorized charges and requests for refunds denied or delayed.
- Cards being placed on hold, declines for valid purchases, and slow replacement processes.
- Difficulty reaching live customer service; automated chat may require paid escalations.
Positive Feedback
Some reviewers say the card is issued immediately and it worked well in the past for purchases.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Lauderdale, Florida
Declined charge and missing balance
It affected a lot cause I have to pay a balance of $70 to add up to be $500, but $5.50 left on the card and they say only $430 came off the card, and when I was tryna take the $500 it saying decline, but when I go low it say approve. It like approving, declining.
They ain't do nothing. Was hoping to get the rest so I can pay the rest or something.
User's recommendation: I would like for the service to be a little better then it was. Because it's not really addressing the problem that I have. Also if possible l will like for the rest of the money to be refunded to the card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Flint, Michigan
I bought a card for my daughter's...
Don't buy from this company next time
User's recommendation: dont buy gift cards throuhg this company if you want to use it on a lesser known company
Miami, Florida
Promble
Problem with the card. I had $194.00, and I need a refund back to the card so they could send out a new card.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need to talk to somebody
I couldnt use this number I didnt spend any of this money on here I want a refund Im not playing with you guys. Somebody use my card and spent my money that was on there. You need to fix it or you need to refund my money now I will be getting hold of my attorney so you better get this fixed and Im not joking.
Preferred solution: Full refund
User's recommendation: Never again to use this website
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Manor, Texas
Mi tarjeta no funciona
Mi tarjeta salió defectuosa, no se miran los 16 deditos de la tarjeta. Todo lo demás se mira bien, solo quiero recuperar mis 500 dólares.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy card was spent and I don’t know how,...
My card was spent and I dont know how, I need to cancel all this payments because I didnt do it, I need my money back
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need to know how to get my money back
I need my money back. You need to refund it to me now, or I will have my attorney get a hold of you. I want my money back, like, now.
- No pros
- No cons
User's recommendation: No recommendation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScammers - don't buy any cards from them
Excruciating and angry how they are continuing to target me. Walmart and Walgreens are letting the scammers of those gift card get away with a crime - please help me. I am very upset.
Aurora, Colorado
Check status on my case#8602****
- - Card frozen; $300 loaded.
- - Ownership verified; replacement promised in 10 days, not delivered.
- - Case reopened; 45-90 day resolution.
This company froze my brand new secure spend Visa debit gift card on the same day I bought it and loaded it with three hundred dollars. They said I had to prove ownership of the card.
I did that, and I was told that once I did my part and I was verified as the owner, I would be mailed a new card within ten days. It's now been like four months, and I still don't have a new card with my three hundred bucks on it. The company closed the case once, so I had them reopen it, and now I'm waiting again. I need my money to buy myself and my family food, and the last time I talked to the company, they told me it could take another 45 to 90 days to find out when I'm going to get my money.
At this point, I have documented everything that has happened, none of which has been due to my mistakes or errors. I am 100 percent sure I'm not the only person the company has done this to. I now await my money and am considering filing a class action lawsuit against the company, and if forced to do so, will be seeking punitive damages.
I would much rather just get my new card with my 300.00 bucks on it. I beg for help.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Thaxton, Virginia
Call me a434-368-****...
- - Call me at my cell number 434-368-****.
- - I bought a Secure Spend MasterCard prepaid card in Lawrenceville, VA, and need activation soon.
Call me at my cell phone number 434-368-**** please call me when you can soon.i bought a secure spend MasterCard credit cards prepaid at Lawrenceville Virginia USA . contact me soon.i need activated my card soon as possible
User's recommendation: I am card customer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pittsburgh, Pennsylvania
Hola buenos días necesito que me ayuden...
Hola buenos días necesito que me ayuden compre una tarjeta ya está activa pero me rechaza las compras necesito ayuda por favor necesito saber cómo puedo recuperar mi dinero ya an pasado varios dias
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Juan, San Juan Municipio
Card stuck pending after activation
- - It previously worked, but this time it activated with a waiting period that blocks use.
- - Value is 100.00 and cannot be lost or used.
Antes, cuando la usaba, nunca tuve problemas, pero esta última vez se activó, pero había un mensaje en espera para usarla y todavía continúa el mensaje, y no he podido usarla. Es de 100.00 que no puedo perder.
Me afectó, ya que no pude usarla para lo que quería ni en ningún lugar. Necesito que quiten el tiempo de espera para usarla, ya que entiendo que soy yo la perjudicada; además, el dinero no lo puedo perder.
User's recommendation: Solucionarme el problema para que pueda usar mi tarjeta darle un visto bueno y no espera para poder usar y que consejos daría a los clientes que la tarjeta más segura para usar es la de ustedes pero como todo tiene sus pro y sus contras
Easton, Pennsylvania
My gift isn’t working
- - My gift card isn’t working and I need help.
- - I bought a gift card and groceries for $25 today.
- - Please help me resolve this gift card issue.
What is my gift card? It isn't working.
Please, I really need help with this. Thanks, and please let me know. I buy the gift card and groceries at the store today for $25.00.
Please help me. Thank you so much, and goodbye.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIs hard to get any one onr the phone to speak too
i call all the 800 numbers and can't get anyone on the phone. no one is available to pick up the phone.
- Card is no good
- This card is no good
Preferred solution: Full refund
Sacramento, California
Using securespend and chime to pay global life
Ur company rip me off I want last disputes checked it wasn't me sumone used my gift card. Before i got ur company was phishing
- Securespend
- Bmo
Preferred solution: Full refund
User's recommendation: Give gift card 20.00$ free I never disputed temu I want my refund
Oakville, Ontario
SecureSpend -Chat sends you to an expert if you sign upofr $90
Chat sent me to an ;expert' to try and get me balance - need to agree to a $90 per month service. Phone does not coonect you to anyone and tells you to go on the Internet
Cannot get my balance and cannot connect with a person.
User's recommendation: do not use
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Pro tip- You don't "file" a class action lawsuit. You either join one if it exists or you take your concern to an attorney who will investigate and see if enough potential claimants exist to initiate one. Both take way longer than four months.