SecureSpend Reviews
SecureSpend Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SecureSpend has a 1.6 star rating from 90 reviews with 83% unfavorable sentiment; consumers are mostly dissatisfied and report many service failures.
Key Takeaways for Future Customers
- SecureSpend reviews show frequent unauthorized charges and missing balances.
- Many customers request refunds and report refund delays.
- Cards often decline, get frozen, or show pending status; website issues reported.
- Customer service is hard to reach and lacks Spanish support.
Negative Feedback / Risk Areas
- Recurring customer complaints about fraud and stolen funds.
- Billing inconsistencies and slow or no refunds.
- Poor customer service availability and lack of live agents.
Positive Feedback
A few users note immediate card acquisition and that the card worked well previously for some purchases.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SecureSpend has a 1.6 star rating from 90 reviews with 83% unfavorable sentiment; consumers are mostly dissatisfied and report many service failures.
Key Takeaways for Future Customers
- SecureSpend reviews show frequent unauthorized charges and missing balances.
- Many customers request refunds and report refund delays.
- Cards often decline, get frozen, or show pending status; website issues reported.
- Customer service is hard to reach and lacks Spanish support.
Negative Feedback / Risk Areas
- Recurring customer complaints about fraud and stolen funds.
- Billing inconsistencies and slow or no refunds.
- Poor customer service availability and lack of live agents.
Positive Feedback
A few users note immediate card acquisition and that the card worked well previously for some purchases.
Media from reviews
Ames, Iowa
I need my money
The reviewer tried to contact the company before posting this review.
They never sent me an email to confirm my case. I talked with the guy just for him to never send me my email.
I can't get on the phone with any operator. This is ridiculous.
Preferred solution: My money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Flint, Michigan
I bought a card for my daughter's...
The reviewer tried to contact the company before posting this review.
Don't buy from this company next time
User's recommendation: dont buy gift cards throuhg this company if you want to use it on a lesser known company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSecureSpend - Review in Financial Services category from Newark, New Jersey
The reviewer tried to contact the company before posting this review.
- - PIN reset failed; ATM withdrawals blocked.
- - Unauthorized charges totaling $250 and $50.
- - No response for over a month; asks for investigation and refund.
Hello. Good evening.
My name is Sulaimon Oluo. I brought a card. This is my card. I brought a card, a secured a a secured card, a secured gift card I bought it on last month, August.
And when I went online trying to reset my PIN, to set up my PIN so that I can withdraw the money in ATM. The money didn't go through. And in the next day, I called to check my credit card, and they said, like, somebody else, someone used my credit my my secure card. Somebody used my secure card to pay something on that dock, like, 250 thou $250.
One is 200. Another one is 50 doll to pay for on that dock. I don't know which one. I did not buy anything from on that dock.
I still have the card with me. If you can do more investigation, I did not buy anything from Underdog. I need my money back. It's almost, like, almost a month and a half now.
Like, you guys don't respond to me. Even though I even went online I even went online, you guys don't reply online. You your email is not working nowadays. I need my money back.
I need my money back. If there's any if there's any way you can call me, you can call me.
My last six number of my card number is {{Redacted}}. Thank you so much.
Miami, Florida
Promble
The reviewer tried to contact the company before posting this review.
Problem with the card. I had $194.00, and I need a refund back to the card so they could send out a new card.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need to talk to somebody
The reviewer tried to contact the company before posting this review.
I couldnt use this number I didnt spend any of this money on here I want a refund Im not playing with you guys. Somebody use my card and spent my money that was on there. You need to fix it or you need to refund my money now I will be getting hold of my attorney so you better get this fixed and Im not joking.
Preferred solution: Full refund
User's recommendation: Never again to use this website
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Manor, Texas
Mi tarjeta no funciona
The reviewer tried to contact the company before posting this review.
Mi tarjeta salió defectuosa, no se miran los 16 deditos de la tarjeta. Todo lo demás se mira bien, solo quiero recuperar mis 500 dólares.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lancaster, California
Bought the card and it was declined....
The reviewer tried to contact the company before posting this review.
Bought the card and it was declined. Spent $300 plus $7.95 to activate it. I want a full refund; I have the card and the receipt for it.
- No live option for customer service
Preferred solution: Full refund
User's recommendation: DO NOT BUY THIS GIFT CARD
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy card was spent and I don’t know how,...
The reviewer tried to contact the company before posting this review.
My card was spent and I dont know how, I need to cancel all this payments because I didnt do it, I need my money back
Preferred solution: Full refund
Aventura, Florida
Cargo no reconocido
The reviewer tried to contact the company before posting this review.
- - Language barrier; 5 months seeking refund; card bought Mar 20; unauthorized charges 21st at Walgreens FL and Taco Grill NY; $13 used; refund denied.
No hablan español, me siento defraudada por Secure Spend. Tengo 5 meses tratando de recuperar mi dinero, nunca más recomendaré a esta empresa.
Compré la tarjeta el 20 de marzo, el 21 en el mismo Walgreens Florida a las 11 de la mañana, pero antes se hizo un consumo no autorizado ese mismo 21 a las 8 am, un consumo en New York Taco Grill. Solo usé 13$ de esa tarjeta y no puedo reclamar.
- Era seguro para compras por internet a sitios no conocidos
- Ahora no funciina
Preferred solution: Full refund
User's recommendation: Nunca , no resuelvenbel problema y lo hare viral
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Lauderdale, Florida
Declined charge and missing balance
The reviewer tried to contact the company before posting this review.
It affected a lot cause I have to pay a balance of $70 to add up to be $500, but $5.50 left on the card and they say only $430 came off the card, and when I was tryna take the $500 it saying decline, but when I go low it say approve. It like approving, declining.
They ain't do nothing. Was hoping to get the rest so I can pay the rest or something.
User's recommendation: I would like for the service to be a little better then it was. Because it's not really addressing the problem that I have. Also if possible l will like for the rest of the money to be refunded to the card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need to know how to get my money back
The reviewer tried to contact the company before posting this review.
I need my money back. You need to refund it to me now, or I will have my attorney get a hold of you. I want my money back, like, now.
- No pros
- No cons
User's recommendation: No recommendation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScammers - don't buy any cards from them
The reviewer tried to contact the company before posting this review.
Excruciating and angry how they are continuing to target me. Walmart and Walgreens are letting the scammers of those gift card get away with a crime - please help me. I am very upset.
Aurora, Colorado
Check status on my case#8602****
The reviewer tried to contact the company before posting this review.
- - Card frozen; $300 loaded.
- - Ownership verified; replacement promised in 10 days, not delivered.
- - Case reopened; 45-90 day resolution.
This company froze my brand new secure spend Visa debit gift card on the same day I bought it and loaded it with three hundred dollars. They said I had to prove ownership of the card.
I did that, and I was told that once I did my part and I was verified as the owner, I would be mailed a new card within ten days. It's now been like four months, and I still don't have a new card with my three hundred bucks on it. The company closed the case once, so I had them reopen it, and now I'm waiting again. I need my money to buy myself and my family food, and the last time I talked to the company, they told me it could take another 45 to 90 days to find out when I'm going to get my money.
At this point, I have documented everything that has happened, none of which has been due to my mistakes or errors. I am 100 percent sure I'm not the only person the company has done this to. I now await my money and am considering filing a class action lawsuit against the company, and if forced to do so, will be seeking punitive damages.
I would much rather just get my new card with my 300.00 bucks on it. I beg for help.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Thaxton, Virginia
Call me a434-368-****...
The reviewer tried to contact the company before posting this review.
- - Call me at my cell number 434-368-****.
- - I bought a Secure Spend MasterCard prepaid card in Lawrenceville, VA, and need activation soon.
Call me at my cell phone number 434-368-**** please call me when you can soon.i bought a secure spend MasterCard credit cards prepaid at Lawrenceville Virginia USA . contact me soon.i need activated my card soon as possible
User's recommendation: I am card customer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pittsburgh, Pennsylvania
Hola buenos días necesito que me ayuden...
The reviewer tried to contact the company before posting this review.
Hola buenos días necesito que me ayuden compre una tarjeta ya está activa pero me rechaza las compras necesito ayuda por favor necesito saber cómo puedo recuperar mi dinero ya an pasado varios dias
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Juan, San Juan Municipio
Card stuck pending after activation
The reviewer tried to contact the company before posting this review.
- - It previously worked, but this time it activated with a waiting period that blocks use.
- - Value is 100.00 and cannot be lost or used.
Antes, cuando la usaba, nunca tuve problemas, pero esta última vez se activó, pero había un mensaje en espera para usarla y todavía continúa el mensaje, y no he podido usarla. Es de 100.00 que no puedo perder.
Me afectó, ya que no pude usarla para lo que quería ni en ningún lugar. Necesito que quiten el tiempo de espera para usarla, ya que entiendo que soy yo la perjudicada; además, el dinero no lo puedo perder.
User's recommendation: Solucionarme el problema para que pueda usar mi tarjeta darle un visto bueno y no espera para poder usar y que consejos daría a los clientes que la tarjeta más segura para usar es la de ustedes pero como todo tiene sus pro y sus contras
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Pro tip- You don't "file" a class action lawsuit. You either join one if it exists or you take your concern to an attorney who will investigate and see if enough potential claimants exist to initiate one. Both take way longer than four months.